Domino's Pizza (RiNo)

This is now the second time in a row I have had Ian call me personally and tell me he left my order in the lobby. The first time he called, he wasn’t even at my building and asked if I could come down and get it. Last night he said he “couldn’t get up the elevator”. He is clearly just lazy, I’ve never once had a door dasher unable to get up the elevator. This is your job and I’m sorry it is not that difficult.

i don’t understand how pizza places think this type of pizza is ok to put in a box and serve to customers for almost 20 dollars. :/ this and other issues have happened multiple times now at this location , and i’ve tried to just stomach it but i’m not trying to keep spending my hard earned money on a pizza that’s full of burnt air bubbles and not even evenly sliced. the service has been friendly, but i’ll drive the extra distance from now on to another location to see if i can get a better pizza from here.

Truly impressive how this location managed to mess up every single part of a delivery. I tracked the driver the entire time and went downstairs to my lobby at 8:45 PM so nobody would have to struggle finding my apartment. The app said delivery around 9:09 PM, then magically at 9:30 PM my food was marked “delivered” while I was STILL standing there waiting like an idiot. The best part was calling the store. Instead of helping, the employees instantly blamed me, acted rude, talked over me, raised their voices, and then hung up. Imagine having the confidence to screw up an order AND treat the customer like garbage afterward. Customer service here is so bad it honestly feels personal. If you enjoy paying to not receive food and then getting yelled at for it, this is definitely the Domino’s for you. Absolutely embarrassing experience from start to finish. LITERALLY TRASH!!

Ordered 2 large pizzas online around 10am for delivery at 12pm. Once it was 12:30 I called to see what was going on, I was told they had one driver and were doing their best. However, they didn't even leave the store with our order until 12:39pm. We did not get our pizza until 1:20pm. The box was warped from sitting under the warmer, and our pizzas were cold. Very disappointing.

0/5 ⭐️ I don't know who I pissed off but this is the worst pizza I ever had delivered. Only positive thing is my dogs will be eating this. Don't order from this dominos. Look at the reviews. I'm not the first